Privacy Policy

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About This Privacy Policy

TVOLTSKILL ("TVOLTSKILL," "we," "our," or "us") is committed to respecting the privacy of our customers, website visitors, students, and business partners.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, submit an enquiry, book a service, purchase an Annual Maintenance Contract (AMC), or enrol in a training course.

This policy applies to our website and the services offered by TVOLTSKILL, including:

• Air conditioner (AC) servicing, installation, maintenance, and repair.
• Refrigerator and washing machine servicing and repair.
• Home appliance PCB repair.
• Residential and commercial appliance AMC plans.
• Technical training for AC, refrigeration, washing machines, and PCB repair.
• Customer enquiries, online bookings, and business partnership requests.

By using our website or services, you acknowledge that you have had the opportunity to read this policy. Where consent is legally required, we will obtain it through an appropriate mechanism.

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Personal Information We Collect

We collect only the information reasonably necessary for the relevant business purpose.

A. Customer and contact information

• Full name.
• Mobile number and email address.
• Residential, commercial, or appliance service address.
• Housing society or business name, where relevant.
• Preferred service date and time.

B. Appliance service information

• Appliance type, brand, model, and reported fault.
• Inspection findings and service history.
• Job cards, quotations, invoices, and payment status.
• AMC registration, renewal, and service records.
• Repair photographs and warranty details, where necessary.

C. Student and training information

• Student name and contact details.
• Course selected and enrolment information.
• Educational qualifications or identification documents, where necessary.
• Attendance, assessment, training progress, and certification records.
• Fee payment and refund records.

D. Technical information

Depending on our website configuration, we may collect:

• IP address and browser information.
• Device type and operating system.
• Website usage and diagnostic information.
• Cookie identifiers and analytics data, where enabled.

We do not intend to collect sensitive personal information unnecessarily. Please do not submit passwords, financial account credentials, or unrelated personal documents through general enquiry forms.

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How We Use Personal Information

We may use your information for the following purposes:

• To respond to customer enquiries and provide requested information.
• To arrange technician visits, inspections, repairs, and maintenance.
• To prepare service estimates, invoices, job cards, and AMC agreements.
• To manage appointments, service reminders, renewals, and warranty claims.
• To register students, conduct training, maintain attendance, and manage assessments.
• To process course fees, service payments, refunds, and accounting records.
• To provide customer support and resolve complaints.
• To improve our website, operational processes, and service quality.
• To prevent fraud, protect our systems, and maintain appropriate business records.
• To comply with applicable legal, tax, accounting, and regulatory requirements.
• To communicate relevant offers, promotions, and training opportunities where permitted by law and subject to applicable consent requirements.

We will not use personal information for purposes that are incompatible with the purpose communicated to you, except where otherwise permitted by applicable law.

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Consent and Choice

Where required by applicable law, we will provide an appropriate notice explaining what personal information is collected, why it is needed, and how you can exercise your available choices.

You may choose not to provide information that is optional. However, if you do not provide information necessary for a requested service, we may be unable to complete that booking, registration, or transaction.

Where processing relies on consent, you may withdraw your consent through the contact details provided in this policy, subject to applicable law. Withdrawal does not invalidate processing that was lawful before the withdrawal.

We will not treat your use of our website alone as consent to unrelated promotional communications where separate consent is required.

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Sharing of Personal Information

TVOLTSKILL does not intend to sell your personal information to third parties.

We may share relevant information with the following categories of recipients where necessary and lawful:

• Technicians and service personnel: To arrange and complete requested appliance services.
• Website hosting and technology providers: To maintain our website and business systems.
• CRM and service management providers: To manage enquiries, bookings, customer records, and AMC renewals.
• Payment service providers: To process payments, where online payment facilities are offered.
• Training and certification partners: To administer relevant training or certification arrangements.
• Housing societies and business partners: To coordinate services under an agreed arrangement.
• Professional advisers and authorities: Where necessary for legal, accounting, regulatory, or dispute-resolution purposes.

We aim to limit disclosures to information relevant to the recipient's role and the intended purpose.

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Cookies and Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand visitor activity, or measure advertising performance.

The technologies used will depend on the website features and third-party tools we implement.

Where applicable, you may control cookies through your browser settings or available website privacy controls. Disabling certain cookies may affect website functionality.

We will obtain consent for non-essential cookies or tracking technologies where required by applicable law. We will not claim to use a particular analytics or advertising service unless it is actually implemented on our website.

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Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

Depending on our operational arrangements, information may be maintained in:

• Website enquiry and booking databases.
• Customer relationship management (CRM) or service management software.
• Email and business communication systems.
• Accounting, invoicing, and payment records.
• Student registration and training administration systems.

Access to personal information should be limited to authorised personnel and service providers who need it for legitimate business purposes.

No electronic system or transmission method can be guaranteed to be completely secure. If a personal data breach occurs, we will take appropriate response measures and comply with applicable notification and reporting requirements.

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Data Retention and Deletion

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including:

• Completing service requests and maintaining job records.
• Administering AMC agreements, renewals, and warranty claims.
• Maintaining student enrolment, attendance, assessment, and certificate records.
• Processing payments, refunds, and accounting records.
• Resolving complaints, disputes, or legal claims.
• Meeting applicable legal and regulatory retention requirements.

When information is no longer required, we will take appropriate steps to delete it or anonymise it, subject to legal obligations and other lawful grounds for retention.

Requests for deletion may be subject to applicable record-retention requirements.

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Your Privacy Rights

Subject to applicable law and the relevant provisions in force at the time of your request, you may be entitled to:

• Request information about the personal data we process.
• Request correction or updating of inaccurate information.
• Request erasure of personal information where legally permissible.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Raise a privacy complaint or seek redress through the applicable process.

We may request reasonable information to verify your identity before acting on a request.

We will handle requests in accordance with applicable law, including the Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025, to the extent their relevant provisions are in force and applicable.

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Marketing and Promotional Communications

TVOLTSKILL may communicate with customers and students about relevant services, AMC renewals, course batches, training programmes, and special offers where permitted by law.

You may request to stop promotional communications by contacting us or using an unsubscribe facility where available.

Opting out of marketing will not necessarily stop essential service communications, booking confirmations, payment notifications, or other communications relating to an existing transaction where such communications are legally permitted.

We will follow applicable consent and communication requirements for promotional messages.

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Third-Party Links and Services

Our website may contain links to third-party websites or services, including maps, payment gateways, social media platforms, and external service providers.

These third parties may collect and process information under their own privacy policies. TVOLTSKILL does not control the privacy practices of independent third parties.

We encourage you to review the applicable privacy policy before sharing personal information with an external service.

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Children's Privacy

Our website is not intended to collect children's personal information unnecessarily.

Where a person below the applicable legal age seeks to enrol in a course or use a service, TVOLTSKILL will follow the applicable requirements concerning parental or guardian consent and other safeguards, including any relevant statutory exceptions.

We will not knowingly process children's personal data in a manner prohibited by applicable law.

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International Data Processing

Some website, hosting, email, analytics, or other technology providers may process information on servers located outside India.

Where personal information is transferred or processed outside India, we will follow applicable Indian legal requirements and any relevant restrictions or conditions imposed by law.

You may contact us for information about our data-handling practices.

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Changes to This Privacy Policy

We may update this policy when our services, website features, data-handling practices, or applicable legal requirements change.

The revised policy will be published on this page with an updated "Last Updated" date.

Where required by law, we will provide notice of material changes or obtain any additional consent that may be necessary.

We encourage you to review this page periodically.

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Contact and Privacy Complaints

If you have a question, wish to exercise a privacy right, or want to raise a complaint about how your personal information is handled, please contact us using the details below.

Please include your name, contact details, and a description of your request. Do not include passwords or unnecessary sensitive information.

We will review your request and respond within the timeframe required by applicable law.

Where an applicable statutory grievance or redressal mechanism is available, you may also use that mechanism in accordance with the applicable law.